Delivery Schedule

You will receive an email notification once your order has been shipped. Our delivery personnel will get in touch with you once when order arrives the delivery address.

Delivery will be received anytime during the day the order was placed. Delivery Operations are Monday to Friday (except holidays). Orders received on the weekend will be delivered the next working day.

Orders received after 2 PM on weekdays (EXCEPT FRIDAYS) will be delivered the following day. Kindly note that orders received on FRIDAYS AFTER 2 PM and on WEEKENDS will be delivered on Monday the following week.

Orders received on HOLIDAYS will be delivered the next regular weekday.   

Lead time is under the assumption that the stocks are available in the warehouse during time order was placed.

In case you will not be able to personally receive your order, please make sure to prepare an authorization letter and proof of authorized person’s identity (e.g., any government-issued ID). Please check whether all of your ordered items are delivered against the delivery note, and then sign on the delivery note to acknowledge receipt and acceptance before returning it to our delivery personnel.

You can log in to your account to check your order status any time.  

If your order has not arrived even after our standard delivery time, please inform us by sending an email genbrand@gdist.com.ph or sending a viber message through the viber button on our website.