Refund Policy

If you would like to return and refund the products ordered, you may contact us and request through our Customer Service Assistants. Requests will only be entertained within seven (7) days of receipt of the product.

Return and refund of your order may only be processed through the following reasons:

1. If the products delivered is in damaged or defective condition; or
2. If the product is near expiry or expired; or
3. If the product delivered is incorrect or different from the order placed.

Hygiene-sensitive products sold are non-refundable.

GenBrand Customer Service representative may request the submission of electronic files, including photos, receipt, etc. to support the review process.

Returned items will go through quality checking within 3 days upon receipt of the items. Certain products may require a longer quality evaluation period.

A notification will be sent to the Customer once the return and refund request has been approved.

The amount to be refunded will be computed based on the unit price paid in the original purchase.